We have all heard this maxim, “First impressions final,” so we’re conscious how essential it’s to strike a great impression.

welcome email

Confirmed up late for a job interview? That is a nasty first impression. Eat a clove of garlic and neglect to brush your tooth earlier than a primary date? Additionally a nasty first impression.

→ Download Now: 8 Free Customer Onboarding Templates [Free Kit]

It seems that the “make a great first impression” precept holds true not solely in face-to-face encounters however in e mail interactions as nicely. The result of giving a great impression in emails goes a protracted solution to join with potential enterprise contacts or buyer

Whenever you ship a welcome e mail to a brand new weblog reader, publication subscriber, or buyer, you are making a primary impression on behalf of your model. To assist make sure you’re making one of the best first impression attainable, we have rounded up some examples of standout welcome emails from manufacturers massive and small.

Professional Tip: Use HubSpot’s free email marketing software to simply create a high-quality welcome e mail sequence like those featured under.

free welcome Email Template to send to customers

Every instance under showcases completely different ways and methods for participating new e mail subscribers. Let’s dive in.

The Parts of an Spectacular Welcome Electronic mail

One issue that basically impacts the customer onboarding process is the welcome e mail. Whereas there’s no one-size-fits-all format, there are a number of key elements that may assist your e mail stand out from the gang and join together with your meant viewers. These embrace:

1. Compelling Topic Traces

Ensuring recipients truly open your emails is step one in making a great impression. Topic traces are essential, so go for quick and straight to the purpose topics that state clearly what you’re sending, who it’s from, and why it issues to potential prospects.

2. Content material Suggestions

Whereas the primary goal of welcome emails is to introduce your model, it’s additionally essential so as to add worth by offering the following steps for prospects. A superb place to start out is by providing hyperlinks to the nice content material in your web site that may give your prospects extra context in the event that they’re inquisitive about what you do and the way you do it.

3. Customized Affords

Personalization can assist your welcome emails stand out from the pack. Custom-made introductory affords on merchandise are one thing customers typically need. In the event you base these affords on the knowledge they’ve supplied or knowledge obtainable to the general public via social platforms, welcome emails can assist drive ongoing curiosity.

4. Clear Choose-Out Choices

It’s additionally essential to supply a transparent manner out if customers aren’t . Be sure that all of your welcome emails include “unsubscribe” choices that permit prospects to pick how a lot (or how little) contact they need from you going ahead. If there’s one factor that sours a budding enterprise relationship, it’s the incessant emails that aren’t simple to cease. All the time give prospects a solution to decide out.

Examples of Standout Welcome Emails

So what does a fantastic welcome e mail appear to be? We’ve collected some standout welcome message sequence examples that embrace affirmation messages, thanks emails, and provide templates that will help you together with your customer onboarding process from begin to end — and make a fantastic impression alongside the best way.

1. Food52

Kind of Welcome: Affirmation

Food52 welcome email with a gray CTA to get started

Generally the tiniest of components in a welcome e mail can converse volumes a few model. And in relation to Food52’s welcome e mail, the preview textual content on the prime of the e-mail, “We introduced snacks,” positively accomplishes this.

Often known as a pre-header or snippet textual content, the preview textual content is the copy that will get pulled in from the physique of an e mail and displayed subsequent to (or beneath) the topic line in somebody’s inbox. So while you see Food52’s welcome e mail in your inbox, you get a style of their model’s persona earlier than you even open it.

Welcome email example: Food52 preview text

Food52’s welcome e mail additionally does a great job of constructing belief by placing a face (make that two faces) to their identify. As quickly as you open the e-mail, you see {a photograph} and message from the corporate’s founders.

2. Monday.com

Kind of Welcome: Video

Monday.com welcome email example with a link to watch a video by CEO Roy Man

From the topic line, right down to the conversational tone within the e mail physique, the picture of a welcome e mail above retains it pleasant and easy, so the main focus stays on the introductory video inside.

Monday.com is a process administration software for groups and companies, and the welcome e mail you get while you join makes you are feeling like a CEO, as a result of Roy Man is talking on to you. The e-mail even personalizes the opening greeting through the use of the recipient’s first identify, and that is well-known for increasing email click-through rates (particularly if the identify is within the topic line).

The extra you may make your e mail sound like a one-on-one dialog between you and your subscriber, the higher. When you have simply so many particulars that it is advisable inform your new buyer about, observe Monday.com’s lead and embed them on a video, relatively than spelling all of them out on the e-mail itself.

3. Kate Spade

Kind of Welcome: Thank You

Kate Spade welcome email example with orange envelope graphic saying thank you

Let’s face it, the internet-using public is consistently bombarded with prompts to enroll in and subscribe to all kinds of e mail communications. In order a model, when somebody takes the time to sift via all of the chaos to deliberately join your e mail communications, it is a massive deal.

To acknowledge how grateful they’re to the parents who truly take their time to subscribe, Kate Spade makes use of a easy however efficient tactic with their welcome emails. They are saying “Thank You” in massive, daring lettering. By inserting that “Thank You” word on an envelope, Kate Spade recreates the sensation of receiving an precise thanks letter by way of mail. (The 15% off low cost code does not harm both.)

4. Lyft

Kind of Welcome: New Prospects

Lyft welcome email example with pink CTA to get started

If there’s an excellent “angle” that welcome emails ought to give off, Lyft has it. The corporate’s easy however vibrant welcome e mail focuses fully on the appear and feel of the app, delivering a design that is as heat and clean because the lifts that Lyft desires to offer you.

On the identical time, the e-mail’s branded pink call-to-action attracts your eyes towards the middle of the web page to “Take a Experience”, an inviting language that does not make you are feeling pressured as a brand new person.

5. Munk Pank

Kind of Welcome: About Us

Munk Pank welcome email example

The Munk Pank’s welcome e mail is the story of why the corporate was based. It is a wholesome snack retailer based by a husband and spouse. Of their welcome e mail, they point out that they began the corporate as a result of they by no means appeared to seek out nutritious snacks to maintain them energized and on the go.

This is a wonderful model of a welcome e mail as a result of they let their prospects know they will relate to the issues they’re dealing with they usually’ve been there. This helps in constructing belief and relatability; it additionally provides prospects a peek into what they need to count on from their merchandise.

The e-mail ends by sharing the corporate’s mission to assist them reside a wholesome way of life. This welcome e mail lets subscribers know that they are becoming a member of a tribe that’s involved about their wholesome consuming and way of life; a mission that goes past snacks.

6. Who Gives a Crap

Kind of Welcome: Product Story

who gives a crap welcome email example

Who Provides a Crap is a company that sells natural bathroom paper, they usually’re captivated with it. Their welcome e mail is equally enjoyable and informative. They state all of the the explanation why it is best to go for natural and eco-friendly merchandise. Then, they sweeten the pot (pun meant) by noting that they donate 50% of their earnings to world sanitation tasks.

The e-mail reminds the customer that they nonetheless get the bathroom paper on the identical value they do within the grocery store. In addition they have a compelling name to motion of their welcome e mail that gives 10% off of their merchandise for individuals who subscribe to their e mail listing. The corporate added its “Store Now” button for comfort, so if readers are satisfied to purchase, they will achieve this in a single click on.

7. SAXX Underwear

Kind of Welcome: Free Present or Supply

saxx welcome email example

SAXX Underwear focuses on males’s underwear, and their welcome e mail could be very catchy and inventive. Their topic line “Welcome to you and your balls” is only a style of how they use a humorous and relatable tone to attach with their viewers.

Their welcome e mail is visible, too. They exhibit their consolation assure with photographs of fashions sporting their boxers.

The welcome e mail additionally provides a ten% off code for first-time consumers and directs them to their retailer. Moreover the provide, they current their refund coverage boldly to supply reassurance for prospects who could also be uncertain. These gestures assist to construct belief with their new subscribers and encourage them to purchase from them.

What actually stands out within the SAXX Underwear welcome e mail is the tone of the copy and the cautious but daring and catchy alternative of phrases.

8. InVision

Kind of Welcome: Free Trial

InVision welcome email with link to watch video

Whenever you join InVision’s free prototyping app, the welcome e mail makes it very clear what the next move ought to be.

To information folks on find out how to use InVision’s app, the corporate’s welcome e mail does not merely listing out what it is advisable do to get began. As a substitute, it reveals you what it is advisable do with a sequence of fast movies. Given the visible, interactive nature of the product, this makes lots of sense.

9. Drift

Kind of Welcome: Affirmation

Drift welcome email with link to get started

No fancy design work. No movies. No images. The welcome e mail Drift sends out after signing up for his or her publication is a lesson in minimalism.

The e-mail opens with a little bit of candid commentary on the e-mail itself. “Most individuals have actually lengthy welcome e mail sequences after you get on their e mail listing,” Dave from Drift writes, earlier than persevering with: “Excellent news: we aren’t most individuals.” What follows is solely a bulleted listing of the corporate’s hottest weblog posts. And the one point out of the product is available in a short postscript on the very finish.

In the event you’re attempting to craft a welcome e mail that is non-interruptive, and laser-focused on including worth as a substitute of fluff, it is a nice instance to observe.

10. Inbound

Kind of Welcome: Occasion Signup

Welcome email examples: Inbound

Inbound attracts enterprise professionals from everywhere in the world. So, it’s becoming that its occasion affirmation e mail is easy and straightforward to observe, with helpful hyperlinks for occasion info, assist, and accessibility.

Hold scrolling and also you’ll see much more helpful additions, like:

  • Hyperlinks so as to add the occasion to your calendar
  • Social media sharing buttons
  • Instructions via Google Maps

This all-in-one method to occasion welcomes makes positive that even when individuals who want to attend solely see one e mail, that e mail will embrace the whole lot they want.

11. Creative Capital

Kind of Welcome: New Donor

Welcome email examples: Creative Capital

Nonprofit marketing is usually a problem, however this e mail sheds mild on limitless prospects. On this welcome e mail, donors to Artistic Capital get a wholesome dose of inspiration.

The e-mail begins with a placing GIF that mixes the work of supported artists with shiny thanks messages. It continues with a poetic message in regards to the forms of artists the org helps. It is a probability to encourage each donor. It reminds them who their donation is supporting and why that motion has large worth.

12. Baltic Born

Kind of Welcome: Buyer Loyalty

Welcome email examples: Baltic Born

Frequent customers can find yourself in additional loyalty applications than they will rely, so it’s essential for these welcome emails to face out and showcase an enormous provide.

From the beginning, this e mail focuses on concrete rewards. Then, it provides a transparent rationalization of Baltic Born’s reward system. It continues with a button that compels the recipient to get extra factors.

And the monochromatic design is enticing, however not distracting or overwhelming, making it easy to read on mobile devices.

13. PepTalkHer

Kind of Welcome: Affirmation

Welcome email examples: PepTalkHer

Whereas many subscribers click on submit to unravel an issue, positivity is vital in a welcome e mail. This org helps girls on their path to wage equality. It might be tempting for this e mail to start out with emotionally-charged language or statistics that present how massive an issue the gender pay hole is.

As a substitute, PepTalkHer reveals its understanding of its audience. This e mail facilities on the help, worth, and total awesomeness of this group. It additionally provides helpful hyperlinks to social media and web site channels. This helps bounce begin every signup’s journey.

14. Third Love

Kind of Welcome: Low cost Code

Welcome email examples: Third Love

As generative AI runs to the forefront of e mail advertising technique, personalization is extra essential than ever earlier than.

This e mail grabs subscribers with a customized provide. The shopper expertise begins with a well-designed on-line quiz. Then, the outcomes of that quiz are woven right into a helpful and private e mail that features dimension and product suggestions, together with a reduction provide.

The writing model of this e mail is private too, with a signoff that sounds each supportive and real.

15. Swipe Files

Kind of Welcome: New Prospects

Welcome email examples: Swipe Files

There’s nothing fairly like a private welcome e mail to make an impression on new subscribers. It’s mentioned that good writing is sweet considering, and this welcome e mail is a superb instance of that concept. This message reads genuine, type, and curious. It makes use of direct language, easy-to-read paragraphs, and easy calls-to-action. This reveals each subscriber what they’re moving into with their subscription and leaves them excited for extra.

16. Oui the People

Kind of Welcome: Low cost Code

Welcome email examples: Oui the People

Highly effective graphics are one other solution to make a powerful first impression. After signing up for skincare model Oui the Individuals’s mailing listing, the welcome e mail that hits your inbox makes a stunning visible assertion that reveals the model’s imaginative and prescient and persona. Then, it makes use of daring sort to make a compelling provide.

The copy that follows not solely matches however amplifies the vibe of the opening picture. “Collectively, we’re going in opposition to the grain of conventional magnificence to create (damned good) merchandise that really feel like they had been designed only for you and your whole wonderful complexity. Life-changing, not you-changing.” The one-two punch of graphics, CTA, and duplicate makes it robust to not have interaction with this welcome.

Welcome Electronic mail Templates

Want somewhat assist in getting your welcome e mail efforts off the bottom? We’ve bought you coated with free welcome message templates to streamline the connection course of.

Every template reveals a special manner you’ll be able to welcome your prospects. These examples make it easy to ship a welcome e mail to fulfill your buyer’s wants at their present spot within the customer journey.

About Us

An About Us welcome e mail introduces new subscribers to your organization with a firsthand story. It provides you an opportunity to share who you’re, what you do, and what you stand for. This helps you develop a relationship together with your subscriber, which can assist them really feel extra invested in your model.

It is also an opportunity to set expectations in regards to the content material or advantages you provide to your subscribers.


Hey [First name],

Welcome to [Brand name]. We’re thrilled to have you ever be part of us on our mission to [insert company mission or vision].

We began [Brand name] to unravel [insert the problem your product or service solves] as a result of [creation story for your founder(s)]. We wish to encourage folks to [insert big-picture product impact].

We’re always refining our product to reside as much as our imaginative and prescient.

We imagine that [our product] will make a distinction for you too, and we won’t wait to listen to your story. Please be at liberty to answer to this e mail and inform us about you and what you hope to realize.

Thanks for becoming a member of us on this journey. We look ahead to listening to your story.

Wanting ahead to listening to extra,



Product Story

Product story emails showcase your services or products and offer you an opportunity to coach and encourage together with your welcome. A product story welcome e mail does not simply must be about the way you created your product. It could actually inform tales about:

  • The issue your services or products solves
  • Product advantages
  • The supplies you employ to make your product
  • Key product options

This welcome e mail can assist you broaden model consciousness in addition to enhance buyer engagement and conversions.


Hello [First name],

Thanks for selecting

. We’re delighted to share .

At [Brand name], we perceive that [problem that the product solves] is a problem. That is why we [share how your product is made, the materials you use, or features]. With our product, you may get [insert the benefits of the product and how it can solve the problem the customer is facing].

Thanks for becoming a member of the [Brand name] group. We’re right here to assist. And when you’ve got any questions or suggestions, contact X at [email, social media, or phone number].

p.s. [add a short personalized note for postscript].

With gratitude,




Video welcomes are a fast and highly effective solution to join with new prospects, subscribers, or staff. You possibly can characteristic the folks, tradition, or messaging that characterize your model in your video. Movies are additionally a good way to share:

  • Product options and advantages
  • Tutorials
  • Promotions

Video welcome emails can assist your online business stand out from corporations sending text-only e mail communication. They’re additionally a fast solution to seize consideration as you start your relationship with a brand new contact.


Welcome to [Brand name], [first name of your subscriber].

We’re excited to share this video message [insert link to the video]. It can let you know somewhat bit about [content of your video].

Watching this fast video is simply step one towards reaching your purpose of [desired outcomes for contact]. Our crew is at all times right here to give you the steerage and sources you want.

Thanks for being part of the [Brand name] group.



Free Present or Supply

Free presents and welcome affords give new subscribers and prospects a tempting motive to re-engage together with your model. They’re helpful for creating urgency. These welcome emails are additionally a good way to focus on customized affords for the newest addition to your e mail listing.

A free provide or unique present can enhance buyer retention and loyalty, in addition to construct anticipation for future affords.


Hey [First name] —

Welcome to [Brand name]!

As the newest (and best) addition to our group, we would like to offer you a free [insert gift item]. It is our manner of claiming thanks for selecting us in your


To say your [offer], simply add the promo code FREEGIFT at checkout and your present will likely be on the best way to you quickly.

When you have any questions or suggestions till then, please get in contact at [contact information]. We’re at all times right here to assist.

All greatest,

[Signature or Brand name]


Occasion Signup

An occasion signup welcome e mail is vital to the occasion registration course of. This one piece of communication:

  • Confirms profitable occasion registration
  • Affords essential occasion logistics
  • Highlights audio system and different occasion particulars
  • Prepares attendees for the occasion

This sort of welcome e mail can also be a primary step to connecting with a buyer. It builds belief and reveals how they will profit from additional engagement.


Hello [Attendee name],

Thanks for registering for [Event name]. We will not wait so that you can be part of us throughout this essential occasion.

This e mail consists of your registration affirmation, occasion location, date, and extra.

  • [Registration Confirmation Details]
  • [Attendee name]
  • [Attendee email]
  • [Registration type (such as VIP, General Admission, etc.)]
  • [Number of tickets]
  • [Confirmation code]
  • [Event name]
  • [Event location]
  • [Date and time]

This session will embrace [featured panels, speakers, sessions]. We have additionally organized [meeting rooms, mixers] for networking alternatives and connecting together with your friends. You will even have the prospect to see [special events, attendee-only exclusives].

Be aware: You will want your affirmation code or badge to enter the occasion, and we have connected a PDF with different useful suggestions.

When you have any questions on your registration, contact [Event organizer] or reply to this e mail.

Thanks once more for registering for [Event name]. We will not wait to see you there!

Finest regards,




Affirmation emails can typically really feel chilly or impersonal, so that is one other e mail the place it is vital so as to add some welcome. A affirmation e mail assures your subscriber or purchaser that they’ve efficiently accomplished signup. It is also an opportunity to share helpful info to make them really feel extra comfy about what comes subsequent.

For instance, you would possibly wish to add order particulars, delivery, or the day of the week your publication comes out. Personalizing this welcome e mail can go a protracted solution to constructing belief together with your subscribers.


Hello [First name],

Thanks in your [subscription] to [Newsletter or Brand name]!

There’s only one extra step to finish the method and be part of [Brand name’s] group of [term that describes your customers, such as business owners, rock stars, nature, lovers]. Click on the hyperlink under to substantiate your subscription.

With that one click on, you may be the primary to know the newest updates, merchandise, and sources from us. You will even have entry to high quality content material and help.

Thanks once more for subscribing. We will not wait to share and study with you.



Free Trial

Your welcome e mail for a free trial is essential as a result of it units the tone in your relationship with every buyer. It is an opportunity to say thanks, provide additional assist, and set expectations in your product.

This primary e mail can also be an opportunity to indicate customers find out how to profit from your product and level out options and advantages they could miss on their very own.

This welcome e mail has a particular purpose — to show that free trial right into a paying buyer. With that in thoughts, it is essential to strike a steadiness. This e mail ought to level out suggestions, options, and particulars, however not overwhelm with an excessive amount of info.


Hello [First name]!

Thanks for signing up in your free trial of

. We will not wait so that you can check out our .

Along with your free trial, you may have entry to [popular features] so you’ll be able to take a look at what works for you. To profit from your free trial, [outline first step], then [list two or three potential use cases].

In the event you’re searching for help or directions, try [links to support, help, and social media resources]. You can too take a fast take a look at the product video under for a fast walk-through.

We’ll be in contact with subsequent steps in your trial quickly. Till then, thanks once more for selecting


Hoping that is useful,



Thank You

Thank You welcome emails lead with gratitude to your subscribers and prospects. Whether or not they’re signing up in your publication, RSVPing for an occasion, or making a purchase order, this welcome e mail leads with the optimistic.


Hello [First name],

Thanks for selecting [Brand name]. We’re so joyful you determined to [join, subscribe, complete a purchase].

Supplying you with a fantastic expertise is our prime precedence — and on that word, we wish to be sure you know that our [Customer loyalty team, customer support team, social media community] is right here with information, affords, and extra only for you.

Once more, thanks for selecting [Brand name]. We look ahead to providing you high quality merchandise and successful service for a few years to come back.

All greatest,



Welcome Electronic mail Template for New Prospects

Your new buyer welcome e mail typically marks the start of the client relationship. This e mail normally incorporates lots of info. It’d embrace order affirmation, product info, useful suggestions, or a overview request.

On the identical time, it must set a tone that emphasizes the character and worth of your model and merchandise. So, it must be welcoming, participating, and inspiring.


Hello [Customer],

That is actually thrilling: Welcome (formally) to [your product or service here]. We’re so fortunate to have you ever.

[I/we] are right here to assist be sure you get the outcomes you count on from [your product or service here], so don’t hesitate to succeed in out with questions. [I’d/we’d] love to listen to from you.

That can assist you get began, [I/we] advocate testing these sources:

  • [Resource 1]
  • [Resource 2]
  • [Resource 3]

In the event you want help, you’ll be able to reply to this e mail or give us a name at [555-555-5555]. [I/we] can discuss you thru the small print and knowledge it is advisable get began.

Wanting ahead to listening to from you,

[Your company/name]


Low cost Code

Low cost codes make nice welcome emails. It is because they lead with one thing your subscriber desires. It encourages a purchase order, however this e mail can also be an opportunity to indicate appreciation, develop model consciousness, or enhance new merchandise.

To profit from one of these welcome e mail, take into consideration limited-time or occasion-specific affords. This provides urgency and provides you an opportunity to shortly enhance your buyer relationship.


[First name],

You do not have to attend to expertise [popular products]. As a welcome to our group, we’re providing you a particular low cost.

To make use of your low cost, simply enter the code WELCOME10 while you try. You should use this code to buy [specific products or special promotion].

Another factor: You should definitely reap the benefits of this provide earlier than [expiration date].

In the event you want any assist or steerage utilizing your low cost code, simply get in contact with [support team information.]




Buyer Loyalty

Some prospects will get a couple of welcome e mail from you, so it is essential to make your welcome e mail particular. One instance — your buyer loyalty program. When somebody indicators as much as be an affiliate or joins an incentive program in your model, they want a special sort of welcome.

As you draft this e mail, give attention to customized connection. Whether or not you are providing thanks for his or her help, sharing sneak peeks, or giving unique affords, every buyer must really feel particular.

Use surveys, interactive options, and integrations to gather suggestions from present prospects. Then, as soon as your subscribers turn into loyal prospects, you should use these instruments to make your loyalty welcome e mail super personal.


Hey [First name],

Welcome to [Brand loyalty program]! You have joined an unique group of shoppers who make our model and merchandise higher, and we’re so excited you are right here.

Buyer loyalty at [Brand name] means [outline top loyalty program benefits]. It is a private thanks for selecting our merchandise.

Your membership additionally consists of these perks:

[Benefit 1]

[Benefit 2]

[Benefit 3]

To profit from your advantages, [share first steps to activate membership].

We additionally wish to hear from you! Contact us with any questions or suggestions — our crew is at all times right here to assist.

Your first buy, [name of first product purchase], set you on the trail to changing into one in all our most loyal prospects. We will not wait to see what you may do as a part of our [Loyalty program] group.

Variety regards,



New Donor

Every new donor has a significant affect on your online business’s future. So, the best way that you simply welcome every donor is a key a part of their expertise.

This welcome e mail is an opportunity to supply thanks, overview your organization’s mission and imaginative and prescient, or ask for continued or deeper engagement. The donor welcome e mail can also be a time to:

  • Share inspirational tales
  • Spotlight the issues your group is working to unravel
  • Supply latest knowledge on the standing of your work


Pricey [Donor name],

I am writing to personally welcome you to [Nonprofit Organization name]. Thanks once more in your beneficiant donation.

Your contribution is making a direct affect on our work to [revisit your mission and/or vision].

Along with your help, our crew will proceed to [outline important services and impact]. With continued work collectively, we will make an enduring distinction.

We are going to keep in contact with updates and occasions at [Nonprofit Organization name]. We’ll additionally share essential updates on how your contribution is enhancing [share recent data and statistics toward critical goals].

Thanks once more in your donation, and for selecting to be part of [Nonprofit Organization name]’s imaginative and prescient.

Finest regards,



Now that you simply’ve seen some nice examples of welcome emails and templates, let’s dig into the method of writing a fantastic e mail and catching buyer consideration.

1. Write a catchy topic line.

Analysis reveals that whereas extra than 90% of welcome emails are opened, simply 23% of them are literally learn. Which means in case your welcome e mail does not catch the attention of your new buyer, they could not know you despatched it in any respect.

The most effective software you’ll be able to leverage to extend e mail open charges is the topic line. A catchy and actionable topic line can draw prospects in and make them inquisitive about your content material.

When writing topic traces, you should definitely embrace what your e mail is selling and the way it will profit your buyer. Keep in mind to be concise, as a result of the reader can solely see a sentence or two within the preview. A superb rule of thumb is that your topic line ought to give sufficient info to pique the reader’s curiosity, however not sufficient in order that they should open your e mail for the total particulars.

2. Restate your worth proposition.

Though this may increasingly look like an pointless step to take, it may possibly truly provide some vital advantages.

The obvious profit is that it provides the client some reassurance that they made the precise resolution signing up. It is by no means a nasty factor to remind prospects why they created an account with you, and it clarifies precisely what they will count on to realize together with your services or products.

This additionally provides you the chance to obviously clarify any ancillary providers or options that you simply provide that might create extra stickiness with your online business. That is very true when you’ve got a fancy answer with distinctive options that prospects won’t find out about.

3. Present the following onboarding steps.

Now that you have reminded them why they signed up, get them totally arrange together with your services or products. Normally, there are steps that customers should take after signing as much as get probably the most out of the platform. Examples embrace:

  • Finishing their profile info
  • Setting preferences
  • Importing vital info (akin to contacts right into a CRM, profile image for a social media profile, and so on.)
  • Upgrading their account or finishing an order

4. Generate the “A-ha” second.

This is likely one of the most essential steps to absorb a welcome e mail, and there is a substantial and data-driven motive behind that. Former Fb head of progress, Chamath Palihapitiya, found that if you will get a person to accumulate seven buddies inside 10 days, they had been more likely to see Fb’s “core worth” and turn into a returning energetic person. This is called an “a-ha second,” during which the client understands how they profit from utilizing your services or products.

The purpose is to get the person to this aha second as shortly as attainable so your product sticks and the client achieves success as quickly as attainable. This can produce a greater total buyer expertise and in the end help your business grow.

To get this carried out, first determine your online business’s “core worth” and the obstacles or conditions prospects should full to obtain this worth. Then you should use your welcome e mail to information new prospects via these duties.

5. Add useful sources.

As talked about within the earlier step, you need the person to see the worth instantly. However, buyer success does not cease there. Relying on the character and complexity of your product, prospects may have extra assist. For instance, prospects would possibly want steerage on troubleshooting, using superior options, or getting probably the most worth out of your core options.

It is doubtless that you have already created assist content material addressing frequent questions from prospects. Whether or not it is tutorial movies, an FAQ web page, or useful weblog posts containing greatest practices, this assist content material is crucial to buyer success. Why not embrace it in your welcome e mail? This offers them the instruments they want upfront with out forcing them to seek for the knowledge after an issue arises.

6. Present customer support contact info.

The ultimate step to setting your prospects up for fulfillment is ensuring that they know find out how to contact you. You possibly can spend on a regular basis on this planet creating glorious assist content material, however you’ll be able to’t foresee each attainable downside that may come up in your prospects.

Even in the event you may, prospects are solely human, and never all of them will likely be prepared to pore via your assist sources to seek out the reply to their questions. So it is best to be forthright with prospects on how they will get in contact with you for assist.

Including this contact info to your welcome e mail is a good way to put the muse of belief wanted for constructing a relationship. It drives customer loyalty and reassures readers that you’re obtainable in the event that they want you. Keep away from sending prospects on a treasure hunt simply to discover a solution to ask you a easy query. This can result in frustration and ship them into the arms of your opponents.

7. Conclude with a call-to-action.

It’s best to wrap up your welcome e mail with a call-to-action that entices prospects to start the onboarding course of. After you have demonstrated your organization’s values and defined how you are going to assist them obtain their objectives, prospects will likely be desirous to get began. So, make issues simpler for them by offering a button on the finish of the e-mail that triggers step one within the onboarding course of.

Here is one instance of what this might appear to be.

Food52 welcome email example with CTA

Professional tip: To scale the method, you should use the steps above to create an AI immediate that may generate a first-draft welcome e mail in seconds.

Simply plug your worth props, subsequent steps, and CTA right into a software like HubSpot’s Campaign Assistant to get began. You possibly can even use the identical prompts to create matching advert copy or touchdown web page content material. HubSpot's AI campaign assistant for generating marketing emails

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The right way to Write an Worker Onboarding Welcome Electronic mail

Welcome emails aren’t only for prospects. The onboarding process has a big impact on how the brand new staff really feel about your organization, so it is essential to offer it the time and power it deserves.

One of many essential components of this course of is the onboarding welcome e mail. It has to match the corporate’s tone and description all of the expectations you will have for the brand new worker. If that is your first time writing an onboarding e mail, you’ll discover the next steps useful.

Listed below are the steps to observe when writing an onboarding e mail.

1. Resolve on the content material of your onboarding e mail.

Earlier than you begin, it is essential that you’re conscious of the content material of an onboarding welcome e mail.

The contents are going to differ based mostly on the circumstances. For instance, an e mail onboarding remote employees is totally completely different from an onboarding e mail for an worker who will work onsite.

For an onsite worker, the onboarding e mail ought to embrace:

  • Welcome occasions
  • First-day schedule
  • Arrival directions
  • The right way to entry their workstation
  • Break room particulars (the place to heat lunch, get espresso, and so on.)
  • Gown code
  • What they’re required to deliver (passport, ID, social safety work, or some other paperwork)
  • Parking info
  • Contact info

For a distant worker, the content material might embrace:

  • First-day schedule
  • Contact info
  • Signup particulars for collaboration instruments
  • Welcome video convention assembly (time to be held)

Once more, you’ll be able to change the content material based mostly in your firm’s wants.

2. Resolve on the tone you wish to use in your e mail.

The subsequent factor it is advisable determine on is the tone you wish to use in your onboarding e mail. Do you take into account your organization pleasant, informal, or tremendous formal? No matter your reply is, it ought to replicate on the tone of the onboarding e mail. This offers the worker an concept of the sort of office surroundings they need to count on. It additionally units the tone for a way your new worker is anticipated to make use of when representing your model.

3. Draft your onboarding e mail.

The subsequent step is to draft your onboarding e mail. Whereas the tone of your e mail would possibly change to suit your wants, right here is an instance of a template you should use.


Pricey [Employee’s name],

We’re very excited to welcome you to [company name]. Please keep in mind to hold your ID to get quick access to our premises. We count on you to be within the workplace by [time], and our costume code is [formal/super casual].

At [company name], we pleasure ourselves on creating one of the best surroundings for our staff. As you may see, our crew has already ready your workstation for you and arrange your software program to make your first day simple. You will even be given entry to your designated parking spot, a personalized firm bag, t-shirt, and mugs, amongst different goodies.

Our crew has additionally deliberate all the small print in your first week to make sure you settle simply. You will obtain a doc together with your schedule and agendas in your first week from HR while you arrive. Human Sources can even enable you to fill within the required paperwork and reply all of your questions. After the assembly with HR, you may be assigned a mentor who will present you the ropes of our firm and the way we get issues carried out.

Our crew is worked up to fulfill you throughout the [planned event].

In the event you want any readability earlier than you arrive, please contact me by cellphone [phone number] or e mail. I will be more than pleased to assist.

Welcome to the [company name], [employee name]. We’re trying ahead to working with you and watching you develop and soar to better heights!

Heat Regards,



4. Edit your e mail.

After writing your e mail, be sure you edit it to be sure you embrace all the required particulars. You can too use instruments like Grammarly for any grammatical errors. You can too have a colleague double-check the e-mail. Keep in mind to connect any vital paperwork, hyperlinks, or photographs as supplemental info.

5. Ship or schedule the e-mail.

Lastly, ship the e-mail or schedule it so it’s acquired in a well timed method. For instance, you wish to keep away from sending an onboarding welcome e mail on Sunday night, which can give the mistaken impression.

This can permit the brand new Worker to be psychologically ready and discover the required paperwork.

Make a Nice First Impression

Backside line? Whether or not it is in particular person, over the cellphone, or by e mail, first impressions matter. Your welcome e mail is usually the primary probability a potential buyer or contact has to see what your model is all about and in the event you don’t stick the touchdown, they’ll doubtless go some place else.

Fortunately, writing a fantastic welcome e mail is easy. It’s not essentially simple, however in the event you give attention to what issues akin to compelling topic traces, nice content material, customized affords, and at all times, at all times a solution to decide out, your first impression can assist lay the groundwork for long-term relationships.

Editor’s word: This submit was initially printed in April 2016 and has been up to date for comprehensiveness.

customer onboarding templates

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