Meet Darcy Peters, Senior Buyer Advocate Supervisor at Buffer, whose various journey from health entrepreneur and Marine Corps officer to Buyer Advocacy maven is a testomony to resilience and adaptableness.

On this candid interview, Darcy shares her experiences balancing work, household, and private development whereas embracing challenges and nurturing a satisfying profession at Buffer.

Hello Darcy, thanks for becoming a member of me! When and the way did you get began working at Buffer?

I began at Buffer in November 2015, seven and a half years in the past. I beforehand owned a health enterprise and used Buffer for scheduling social media posts. After promoting the enterprise, I took a course known as “Sensible Success” by Chalene Johnson and realized I needed monetary stability and to work on a staff for another person’s mission. In the future, whereas scheduling posts at Starbucks, I seen a “Buffer is hiring” banner on their web site.

Buffer was scaling from round 25 to 80 workers at the moment, so there have been many open positions. I utilized for a Buyer Advocacy position again when it was known as the Happiness Hero. And on the time, we had been known as the Happiness staff as an alternative of Buyer Advocacy. I used to be employed for the position of Twitter Happiness Hero, which meant that I used to be liable for all the assist conversations that got here by means of Twitter.

About 4 months after I joined the staff, we determined to construct out a social staff. I used to be lucky sufficient to change into the supervisor of that staff. Ever since then, I’ve loved shifting round and studying totally different features of buyer assist.

You’ve got been in your position for over seven years, which is kind of a very long time. Why have you ever caught with the position, and the way has Buffer inspired you to remain in Buyer Advocacy?

That is a very good query. One of many major causes is the dynamic nature of the position, and Buffer as an entire is a really dynamic firm. We’ve the autonomy to establish issues, counsel options, and leap into challenges. We’re comfy with failing, studying from it, and pivoting. Due to these features, I have never been doing the identical factor every single day for seven years. My position has developed, permitting me to attempt various things and keep engaged.

As well as, I have been capable of develop my ability set, each in Buyer Advocacy and as a supervisor. This steady development and the chance to face new challenges have saved me and motivated all through my time at Buffer.

Do you will have any aspect tasks or private ventures exterior of Buffer? How has working at Buffer been supportive of those pursuits?

I’ve dabbled in a number of aspect tasks, corresponding to reselling gadgets and exploring fashionable calligraphy. I’ve all the time been fascinated with crafts and tapping into my inventive aspect. Nevertheless, I have never delved too deeply into these tasks attributable to my household commitments, which embody three youngsters and internet hosting their Chinese language trainer at our house. Moreover, sustaining our home and yard occupies a lot of my time.

One among my important non-work-related actions is volunteering for my youngsters’s language immersion faculty. I serve on the college board and act because the co-chair of their faculty accountability committee, the place I work on writing bylaws. Moreover, I handle the college’s social media accounts. These roles are unpaid and contain a major time dedication just like a paid aspect mission, however they assist me develop expertise that may profit my work at Buffer as properly. And whereas these aspect tasks have not been financially pushed, Buffer has supported my private pursuits and pursuits.

What would you say is your favourite perk of working at Buffer?

It is tough for me to select a favourite, as I respect many features of working at Buffer. Nevertheless, I feel the power to work the place we’re happiest has been an enormous profit to my high quality of life and work-life steadiness. This flexibility permits me to spend time with my household, corresponding to taking my youngsters to California for 3 weeks over the summer season to go to their grandparents whereas nonetheless having the ability to work. Moreover, I can work at home or a close-by Starbucks, which lets me shortly decide up my youngsters from faculty after a gathering. This flexibility is one thing I worth vastly in my day-to-day life.

As a buyer advocate, how do you construction your workday and workweek? Do you’re employed particular hours or with any time zones exterior your individual?

My work schedule is designed round my household; I’ve three youngsters in elementary faculty. I get up at 5 a.m. and work for about an hour earlier than getting the family up and operating. Whereas my husband makes breakfast, I proceed working and generally use a display reader app to compensate for lengthy threads as I prepare. After dropping the children off in school, I resume work and check out to slot in a exercise through the center of the day as my break. I proceed working till it is time to decide up the children and take them to any sports activities actions, throughout which I should still work. I usually reserve evenings for household time.

I work Monday by means of Thursday and sometimes leap in to assist with after-hours incidents in Advocacy. On Fridays, Advocacy leads take turns being on name to assist the staff as wanted. Throughout on-call days, I do not essentially need to work however want to pay attention to what is going on on in case any points come up.

Do you suppose your work week differs considerably from a typical work week for somebody not at Buffer, given the should be out there on-line throughout weekends and the pliability of your schedule?

Whereas we do have weekend assist, these people have a different four-day workweek. My work week may be totally different from some groups, however others even have on-call rotations as a part of their place, so I would not say it is drastically totally different in that regard.

Nevertheless, my daily work routine could also be fairly totally different from many individuals who could not have youngsters or aren’t the first caregivers for his or her youngsters. The way in which I cut up up my workday, with breaks for exercises or helping my youngsters, may very well be distinctive in comparison with how most individuals work. That being mentioned, this schedule works properly for me and fits my wants.

How does working in Buyer Advocacy at Buffer impression your every day life exterior of labor? Have there been any uncommon conditions or distinctive concerns you have needed to make in your private life due to your position?

As a supervisor in Buyer Advocacy, I deal with escalations involving policy-related conditions, which may generally be difficult. I generally work with clients who’re sad with their expertise or who’ve expectations past what we are able to present. Stepping in to speak tough selections in a form and clear method usually requires deep thought and the willingness to get a bit of uncomfortable.

One other side of my position that impacts my every day life is the power to make use of longer breaks for reflection. Once I’m driving or participating in senseless actions like strolling, I can suppose by means of challenges associated to buyer tickets or ongoing tasks. I usually use the Notes app on my cellphone to talk-to-text, recording my ideas for future reference, whether or not it is for Buyer Advocacy weblog posts or mission concepts.

These examples might not be precisely “on the market,” however they do spotlight some distinctive features of working in Buyer Advocacy at Buffer and the way it influences my every day life exterior of labor.

So going again seven years, what’s your strongest earliest reminiscence of working at Buffer?

A memorable expertise that stood out to me culturally was after I joined Buffer with three younger youngsters. I assumed I would want to elucidate my childcare plans to my lead on the time, Caro. Once I began explaining, she advised me I did not need to and that if I wanted any assist, to only let her know.

That stage of belief was new to me, as I got here from a army background with strict accountability. Buffer’s belief in me as knowledgeable made me really feel extra assured, which allowed me to do higher work as a result of I felt valued and did not want to carry again.

Are you able to share your profession journey intimately, out of your research to your time within the army, your health model, and finally ending up at Buffer?

I started my profession journey by learning broadcast information and dealing varied fitness-related jobs, corresponding to educating gymnastics and dealing as a lifeguard. I attended Pepperdine College, the place I led acapella singing teams for church periods. After graduating with a BA in broadcast journalism, I married my husband and labored as an administrative assistant in a development enterprise in Orange County, California.

I had all the time been fascinated with becoming a member of the army or regulation enforcement, so I made a decision to enlist as an officer within the U.S. Marine Corps. I educated to change into a fight engineer, selecting it over public affairs, because it was extra bodily demanding and totally different from my earlier expertise.

Throughout my coaching, my husband was injured abroad and medevaced again to the U.S. I took 4 months off from my coaching to assist together with his restoration earlier than returning to finish my coaching and serve in Afghanistan. After coming again, my husband was medically retired from the Marine Corps, and I made a decision to go away the army as properly to start out a household.

We moved to Colorado for a decrease price of dwelling, and I began educating health courses and writing a blog. Finally, I discovered a chance with a health franchise known as FIT4MOM and bought one of many largest territories out there. I constructed 5 places throughout the territory, employed instructors, and managed the enterprise.

As my household grew, balancing the calls for of the enterprise with my private life turned more and more difficult. Feeling responsible about not giving sufficient time to both my youngsters or the enterprise, I made a decision to promote the franchise. I continued working in health whereas taking a course to soul-search for what I actually needed in life. This course led me to find Buffer.

Although I did not have tech expertise, I utilized for a place at Buffer, showcasing my customer support expertise and injecting my utility with character. I used to be lucky to be chosen from quite a few candidates, and I have been fortunately working at Buffer ever since, grateful for a way properly all the pieces lined up in my life.

Given your various work experiences, together with the Marine Corps, proudly owning a enterprise, and now working at Buffer, how have these experiences influenced your work at Buffer?

The managerial side of my earlier experiences has undoubtedly impacted my work at Buffer. Within the Marine Corps, I used to be a captain and needed to handle dynamic conditions in life-or-death circumstances. This has helped me preserve a way of calm in additional hectic conditions at Buffer.

Proudly owning a enterprise has additionally contributed to my development as a supervisor at Buffer. I’ve discovered many entrepreneurial expertise working right here since all of us have possession over varied components of the corporate. Wanting again, I can see how I might have finished issues higher in my very own enterprise with the information I’ve gained at Buffer.

These various experiences have aided me in managing totally different features of my position at Buffer, particularly in staying calm throughout high-pressure conditions like when Buffer goes down and the inbox begins flooding with emails. I attempt to see issues from a special perspective in these eventualities and to speak that perspective in my management. Nevertheless, I need to word that I am not distinctive on this regard, as all of the advocates at Buffer excel at dealing with such conditions.

What has been one of many largest challenges you have confronted whereas working at Buffer, both associated to your work or your private life?

One important problem I’ve confronted at Buffer is bettering my method to one-on-one interactions with staff members. Final March, I began a course known as Leaders Who Coach, to assist me work together extra successfully in one-on-one conditions. The course inspired stepping again, asking extra questions, and serving to people discover their very own solutions fairly than offering solutions or main the dialog.

Altering habits is all the time tough, and I am nonetheless engaged on refining my method. I consider that the best way we conduct one-on-ones can considerably impression staff members’ sense of empowerment. As a supervisor, I am continually fascinated with whether or not I am doing what’s greatest for the staff members, and I acknowledge that there shall be failures alongside the best way.

The problem is to repeatedly search suggestions, perceive how my actions are impacting people at totally different levels of their journeys, and preserve in search of methods to enhance. It is an ongoing course of to make sure that I am successfully serving the wants of everybody I lead.

Some individuals counsel which you can’t “have all of it”, usually which means which you can’t be professionally profitable whereas additionally dedicating important time to your loved ones and private life. Primarily based in your time at Buffer, would you say you have attained skilled success, or are not less than on the trail to it, nonetheless you outline it for your self?

I’d say an absolute sure, I consider I’ve attained skilled success at Buffer. My development and expertise as a supervisor have elevated considerably, and my consciousness of the tech area has expanded. Though I’ll by no means be completed rising, the alternatives I’ve to develop and develop at Buffer preserve me shifting in a constructive course.

Concerning the steadiness between skilled and private life, I noticed throughout my sabbatical that the pliability and steadiness I loved did not disappear after I returned to work. My life is enriched as a result of I’ve challenges and get to consider issues I get pleasure from and work by means of issues that curiosity me. This private development enhances my means to serve my household, as I am happier and extra fulfilled. To me, this steadiness between private {and professional} life is the important thing to success, and I’m grateful for the chance to expertise it at Buffer.


Thanks for studying! If you happen to loved this, take a look at the opposite Buffer Diaries interviews.

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