Profitable empathetic advertising and marketing is about connecting your viewers and your model. That doesn’t imply simply throwing advertisements at your viewers. It means creating truly valuable assets — content material that serves clients’ wants and addresses their most important ache factors.

empathetic content marketing

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The sort of content material is way simpler to create when it is knowledgeable and pushed by empathy. If you put your self in your clients’ sneakers, you possibly can extra simply acknowledge struggles and assume critically about one of the best options.

Beneath, let’s go over why empathetic advertising and marketing is such a robust technique for companies of every kind and sizes, ideas for infusing extra empathy into your advertising and marketing, and some real-life examples of empathetic advertising and marketing in observe.

Desk of Contents


The Advantages of Empathetic Advertising and marketing

As Dr. Brené Brown notes, “Empathy is feeling with individuals.”

Exhibiting empathy in your advertising and marketing helps construct belief between your model and your clients. And through a time when extra customers are dropping confidence in manufacturers, model belief is a significant win in case you can obtain it.

A 2022 PwC survey discovered that solely 30% of consumers have a excessive stage of belief in firms.

If you may get on the opposite aspect, nevertheless, you could be in your technique to turning into one of many most trusted brands by consumers.

All it takes is a extra insightful perspective on the place your buyer is coming from, their wants, and the way your model can assist them meet their targets.

Ideas for Empathetic Advertising and marketing

You understand you need to infuse extra empathy into your advertising and marketing, however how precisely are you able to do this? Listed here are one of the best tricks to bear in mind if you wish to be an empathetic marketer.

Put the shopper on the forefront.

Empathetic advertising and marketing begins and ends together with your buyer, so it solely is sensible to place their desires and wishes on the forefront.

Empathy is about understanding one thing from one other’s perspective by seeing one thing by their eyes. To empathize with clients, think about their expertise together with your model. Take a look at your services or products from their viewpoint, and take into consideration every step they might take.

Higher but, you possibly can comply with real-life customer journeys to see their actions when buying in your website or digesting your content material.

To actually perceive your clients’ experiences together with your model, take time to dive into every step of their journey so you possibly can higher perceive what they might need or want throughout every stage.

Be open to suggestions.

Working in a vacuum is simple as a result of that’s how they’ve at all times been completed. However to actually observe empathy in your advertising and marketing, you must carry your clients into the planning side so you possibly can hear straight from them.

They’ll share what they need to see out of your model or what needs to be modified.

To gather suggestions out of your viewers, go on to the supply. Run a survey or host a spotlight group to be taught precisely what your clients’ challenges are, what they want, and the way they view your model.

These insights can assist you higher perceive how your services or products performs a task in serving to your clients navigate their challenges or obtain their targets.

Your clients will inform you if the messaging doesn’t land. Be open to shifting your strategy if that’s what it takes on your message to resonate.

At all times be listening.

When you ought to at all times accumulate direct suggestions out of your clients and viewers, gathering insights that they don’t personally share with you is crucial. Individuals are typically extra trustworthy once they aren’t speaking on to a model or assume the model received’t see their feedback.

Take note of the general sentiment when your model is talked about on-line to see the overall emotions in the direction of your organization, whether or not constructive or unfavourable.

Tune into your clients’ conversations, the suggestions they’re sharing about their expertise, and their basic sentiment about your model. You are able to do this by monitoring social media feedback, testing opinions in your website, or monitoring opinions on third-party websites.

Be real.

Understanding your viewers and their varied wants is crucial to empathetic advertising and marketing. The very last thing you need is to interrupt their belief. Being pretend or placing on a persona is the quickest manner to try this.

Everytime you share content material or conduct outreach, be real in your strategy. Transparency goes a good distance in being genuine, so at all times lead with empathy if you would like your content material or messaging to resonate.

Present your buyer with the correct content material.

After all the listening and empathizing you’ve completed, it will be a disgrace to not put that studying into observe. And but, some manufacturers proceed to share content material their viewers isn’t fascinated with. That is the very last thing you need to do.

If you’d like your advertising and marketing strategy to resonate together with your clients, delivering the content material you promised them is crucial.

After working surveys or focus teams, discover how one can regulate your product, messaging, or communication channels to raised meet the wants of your most loyal clients.

Empathetic Advertising and marketing Examples

Now that what empathetic advertising and marketing is and easy methods to incorporate it into your technique, let’s stroll by eight manufacturers that nail empathetic content material advertising and marketing throughout varied media.


With the tagline, “Contemporary, handmade cosmetics,” LUSH is a magnificence model that’s all about pure merchandise.

As such, we see its radical transparency within the “How It’s Made video sequence, the place LUSH goes behind the scenes of a few of its hottest merchandise.

Every episode options precise LUSH workers within the “kitchen,” narrating how the merchandise are made. Lush visuals (pun meant) showcase simply how pure the elements are.

You see mounds of recent fruits, tea infusions, and salt swirled collectively to develop into the product and love. It’s equal components fascinating and academic.

Why This Works

LUSH clients need to purchase magnificence merchandise which might be really pure. They care about utilizing recent, natural, and ethically sourced elements — therefore why the movies function colourful, close-up pictures of freshly-squeezed pineapple and jackfruit juices to drive that time residence.

Taking clients contained in the manufacturing unit and displaying them each a part of the method — with a human face — assures them that they will devour these merchandise with peace of thoughts.


LinkedIn Expertise Options offers HR professionals the instruments they should enhance recruitment, worker engagement, and profession growth practices inside their group.

LinkedIn Expertise creates useful content material on a dedicated blog to complement these instruments. The weblog presents ideas that tackle the challenges of the expertise business. LinkedIn additionally develops stories providing deeper perception into totally different business sectors, similar to this Workplace Learning Report.

Empathetic marketing — One of the graphs from a LinkedIn Talent report on Workplace Learning showing that 83% of organizations want to build a more people-centric culture while 81% of L&D departments are helping.

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Why This Works

One efficient empathy advertising and marketing tactic is training. LinkedIn desires to empower its viewers to do work and rent higher (and use its product to take action).

This report is only one software that provides its viewers deeper perception into the business whereas positioning the model as a robust useful resource.

Via choices like this, clients be taught that they will depend on LinkedIn as a trusted supply to information them in the correct path, and LinkedIn can proceed to offer options by its product choices. It’s a win-win throughout.

The Residence Depot

The Residence Depot is a house and backyard provide retailer that caters to all forms of builders and DIY-ers — whether or not you’re a building employee constructing a gazebo or a homemaker experimenting with gardening.

In different phrases, their content material should cater to numerous demographics.

Residence Depot is all about DIY, so its advertising and marketing focuses on what its provides can assist you do.

This “How to Plant a Wildflower Garden with Seeds” information teaches customers to develop their very own wildflower backyard utilizing seeds, widespread flower sorts to plant, and what provides they want. It even outlines the issue stage and estimated time to finish the challenge.

Empathy in marketing example: The Home Depot offers a beginner’s guide to planting a wildflower garden on its website which showcases empathetic marketing in action.

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Why This Works

As one of many most trusted brands by consumers, Residence Depot is aware of its clients depend on the shop to produce them with DIY instruments and navigate these hands-on tasks — with somewhat encouragement alongside the way in which.

This fast information delivers on these wants and evokes clients to take motion.


We’ve seen nearly each twist on gum advertising and marketing: attractive encounters, romantic trysts, and extra. Further is pushing previous that narrative.

The model realizes that gum is a seemingly mundane product, however its omnipresence means it’s there for a lot of of life’s little moments.

Therefore, the #ChewItBeforeYouDoIt marketing campaign is all about taking a second to chew a chunk of gum earlier than doing, saying, or appearing throughout your day by day life. Further means that doing so will be the distinction between a very good second and an ungainly expertise.

n Instagram post from Extra Gum that says “hitting ‘reply all’ on an email” followed by the brand’s campaign tagline, “chew it before you do it.” This post is an example of using empathy in marketing.

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Why This Works

In some ways, gum is a product meant to boost intimacy, making your breath recent for extra closeness. In our techno-connected world, these on a regular basis moments of intimacy are sometimes ignored.

This marketing campaign pertains to common moments we’ve all skilled and factors out how one thing so simple as chewing gum could make a distinction in your day.


Microsoft presents a variety of merchandise from Azure to Microsoft 365. Many of those merchandise are usually utilized by builders to construct their very own platforms or instruments. To verify these builders are supported, Microsoft created communities.

These communities assist builders join and be taught from each other and are organized into totally different product classes, similar to Microsoft 365 or gaming. Individuals can tailor their expertise based mostly on what matters they’re fascinated with.

Empathetic marketing example — The landing page for Microsoft’s developer communities which houses several online communities for developers to connect and learn from one another.

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Why This Works

Builders are at all times searching for ideas and methods for utilizing their go-to instruments, and whereas there are numerous digital channels from which to be taught, going straight to the supply is at all times an ideal choice.

Via interactive communities, Microsoft ensures builders can get the assist and coaching they should use its instruments and even join with others.


In a world the place Pinterest dominates, Michael’s chain of craft shops is making a play to seize its personal viewers by itself properties. The model offers craft tutorials and product options on a projects page on its web site.

These tasks supply step-by-step directions on creating varied crafts for freshmen and superior crafters alike.

Every challenge on the location additionally contains hyperlinks to supplies you could want that may be present in Michael’s on-line retailer. If you’d like extra assist together with your craft, Michael’s even presents digital and in-store lessons for choose tasks.

Craft store Michael’s shows empathy in its marketing with a projects page on its website that provides step-by-step instructions for DIY projects.

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Why This Works

Crafting is an thrilling pastime, however not with out its personal frustrations. Offering helpful ideas and hacks on easy methods to do issues higher through a free publication helps readers do extra of what they love with fewer complications.

Moreover, followers get to share their enthusiasm by social by utilizing the hashtag #MakeItWithMichaels, serving to Michael’s lengthen its attain to an even bigger crafting viewers.


JetBlue is a model identified for superb customer service and humor. At this level, we all know the place it flies and we all know its hook, so its advertising and marketing wants to increase past the companies supplied.

As such, JetBlue’s content material focuses extra on the world of flying and the experiences all of us have.

JetBlue is a model identified for superb customer service and humor. At this level, we all know the place it flies and its hook, so its advertising and marketing wants to increase past the companies supplied.

As such, JetBlue’s content material focuses extra on the world of flying and the experiences all of us have.

JetBlue addresses each sort of buyer who might fly on its planes, from households to pets to kids. That’s one motive the airline launched JetBlue Jr., an academic video sequence for youths ages 7–10.

The movies go over all forms of aviation matters, from vocabulary to physics, in an entertaining and digestible manner for youths to be taught.

Why This Works

If you happen to’re a mum or dad, you understand how a lot of an enterprise it may be to fly with kids.

Model advertising and marketing isn’t usually tailor-made to kids, so it’s refreshing to see JetBlue contemplate all passengers and empathize with a mum or dad’s need to maintain their youngsters entertained whereas touring.

Girlfriend Collective

Girlfriend Collective is a sustainable clothes model. Whereas it has a loyal following, it’s at all times looking for methods to extra deeply join with its viewers. The corporate’s e mail advertising and marketing channel is a improbable outlet for that.

Girlfriend Collective makes use of e mail to share new merchandise or upcoming launches. The model additionally usually makes use of a focused strategy to assist clients make buying choices, sending extra customized emails.

One e mail from the model was extra private than most and confirmed deep empathy and understanding for its viewers.

Earlier than Mom’s Day, Girlfriend Collective despatched this e mail to clients, permitting them to decide out of receiving Mom’s Day promos.

An email from Girlfriend Collective that gives customers the choice to opt out of upcoming emails that will feature Mother’s Day gift ideas, which is a great example of empathetic marketing.

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Why This Works

Holidays like Mom’s Day or Father’s Day will be emotional for many individuals for varied causes. Girlfriend Collective gave its viewers a option to decide out of seeing these probably triggering emails, which not many manufacturers take the chance to do.

This transfer demonstrates that Girlfriend Collective cares about its clients and sees them as people.

Able to Attempt It?

Strategy the content material you search to create from a perspective that places others’ desires, wants, and desires earlier than your personal. That is the neatest technique to develop an viewers.

In doing so, you’re displaying individuals that you simply care about them as people, at the start. Individuals need to work with (B2B) or assist (B2C) folks that they like and corporations that they imagine “get” them.

You possibly can at all times speak about your model and what you’re peddling as soon as a connection and a relationship are established. However in case you do issues proper, individuals might be drawn to you, and also you received’t ever should toot your personal horn.

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