The typical individual spends five to six hours on their phones, whereas the typical smartphone consumer unlocks their system round 150 times

a person receives an SMS marketing campaign

What the heck are we doing with our gadgets all day? Properly, after we’re not endlessly scrolling the net or social media, we’re most likely texting.

In 2023, 15 million texts are sent per minute whereas almost 70% of individuals open up a brand new textual content message within five minutes of receiving it. With countless stats like this in thoughts, companies are introduced quite a few alternatives and touchpoints to have interaction their goal market via SMS. 

Free Download: 30 SMS Templates for Marketing, Sales and Customer Success

What’s SMS advertising and marketing?

SMS, an acronym for “Brief Message Service,” is a communication channel used to ship and obtain textual content messages on cell gadgets. It permits customers to ship transient messages, sometimes 160 characters, to people or teams immediately. Textual content messaging has gained immense recognition as a consequence of its simplicity, comfort, and widespread availability throughout completely different gadgets and networks.

However, MMS, or “Multimedia Message Service”, goes past easy textual content and permits customers to ship multimedia content material resembling photos, movies, audio recordsdata, and even formatted textual content. 

SMS advertising and marketing permits companies to attach with their target market via personalised and well timed textual content messages. It leverages the widespread use of cellphones and the comfort of SMS to ship promotional affords, updates, reminders, and different participating content material immediately into the palm of the recipients’ fingers. 

Integrating SMS advertising and marketing alongside electronic mail and social media permits companies to strike the appropriate stability on the subject of timing and frequency of their messages.

2023 SMS Advertising Utilization Information & Outcomes

Primarily based on the compelling developments from 2023, SMS advertising and marketing performs a vital function for companies in 2024. 

With 86% of business owners and advertising and marketing managers having embraced SMS advertising and marketing up to now 12 months, it is clear that it is turn into an integral a part of advertising and marketing methods. What’s extra, 71% of those who used SMS marketing reported a rise of their 2023 SMS opt-in charges in 2023, highlighting its effectiveness in participating and capturing the eye of audiences throughout many industries. 

Assume persons are bothered by SMS from manufacturers? Assume once more. Immediately, the unsubscribe price for SMS subscribers is less than 5%, demonstrating the excessive stage of engagement and satisfaction. That is in stark distinction to electronic mail advertising and marketing, the place roughly 20% of subscribers go away every year. 

Moreover, incorporating an SMS follow-up to an electronic mail has proven to extend open charges by 20-30%, proving the effectiveness of a multi-channel method. Lastly, SMS promoting additionally boasts an distinctive return on funding (ROI) of approximately $71 for every dollar spent, exceeding the estimated ROI of electronic mail advertising and marketing, which stands at round $36 per greenback invested.

AI’s impression on SMS Advertising

Gone are the times of spending hours crafting the proper SMS message. With AI-powered tools at your disposal, now you can shortly generate personalised and impactful messages that can wow your viewers. 

Harnessing the capabilities of AI, you’ll be able to leverage buyer knowledge and insights to create tailor-made SMS campaigns that resonate along with your recipients.

ai sms messaging tool

Check out HubSpot’s newest AI tools. >>

The right way to Get Began with SMS Advertising

1. Determine your SMS use case:

The important thing to reaching success with SMS advertising and marketing lies in efficient planning. As you put together to launch your first SMS marketing campaign, it’s important to have a transparent thought of the use case you might be addressing along with your messages.

By aligning your SMS technique to the varied phases of the customer’s journey, you achieve a deeper understanding of the aim behind every message and the way it contributes to each your target market’s wants and your online business objectives. This strategic method allows you to make sure that each SMS you ship serves a particular function in guiding your persona in the direction of the specified final result. 

Think about these frequent SMS use instances:


  • Order updates: present real-time monitoring data and maintain prospects knowledgeable about their buy progress.
  • Receipt affirmation: guarantee prospects have proof of their buy and create a seamless buyer expertise.
  • Product launches: generate pleasure and consciousness amongst prospects for a brand new product.
  • Model bulletins: successfully talk vital updates, new initiatives, or important milestones to your viewers.


  • Seasonal campaigns: leverage the time-sensitive nature of holidays or particular seasons to drive buyer engagement, increase gross sales, and create a way of urgency. 
  • Loyalty applications: nurture buyer relationships, reward loyalty, and promote continued engagement and model advocacy.
  • Occasion administration: successfully talk occasion particulars, updates, and reminders to attendees for a seamless and arranged occasion expertise.

Buyer Service:

  • Well timed assist: offering fast and handy help to prospects.
  • Onboarding flows: information new prospects via the method of getting began and guarantee profitable consumer adoption.

Gross sales

  • Advertising to gross sales handoff: seamlessly switch leads or prospects from the advertising and marketing staff to the gross sales staff.
  • Upsell/Cross promote alternatives:  leverage present buyer relationships to supply extra services or products.

Non-Forbidden Messsage Classes

  • Should you’re utilizing HubSpot’s SMS instruments, you also needs to concentrate on use instances which can be non-compliant because of the forbidden message categories. These rules are upheld by most SMS service suppliers and are outlined by CTIA
  • Should you’re sending your SMS messages utilizing HubSpot, make sure you overview your use case in opposition to the forbidden message classes with a purpose to make sure you don’t run the danger of being filtered or blocked. 

2. Construct a compliant consent course of

Establishing a sturdy and compliant consent process is essential for the success of your SMS campaigns, defending you from sending messages to inappropriate contacts, which might undermine the effectiveness of your marketing campaign and expose you to the danger of being blocked.

Relying on the particular use case you’ve gotten chosen, your consent course of could differ, however it ought to incorporate important parts to make sure compliance and maximize outcomes. On this part we’ll discover the important thing inputs that must be addressed in each consent course of, empowering you to construct a stable basis for participating your viewers via SMS campaigns.

Collect specific consent: Acquiring explicit consent is important on the subject of SMS advertising and marketing, setting it aside as a extremely efficient and engaged channel. Express consent is outlined as consent given while you ask a person for permission to ship them advertising and marketing supplies and so they agree. The recipient has to manually opt-in to obtain your content material via written consent, clicking a checkbox on a type, or by confirming via double opt-in. 

Alternatively, implicit consent is outlined as consent given when a person offers you their electronic mail deal with for some enterprise function, however has not explicitly acknowledged that they need to obtain advertising and marketing content material from you.

  1. Make the most of opt-in terminology: Contacts have the choice to choose in through the use of any of the three phrases: START, UNSTOP, or SUBSCRIBE. These key phrases enable people to precise their curiosity and willingly be part of your communication channel.
  2. Present worth in trade for consent: Transparency is vital, so it is vital to supply your contacts one thing priceless in trade for his or her consent. Clearly talk the frequency of messages they will anticipate and outline the particular content material they’ll obtain, resembling order updates, unique reductions, or devoted buyer assist. By offering this readability and promising actual worth, you will construct belief and improve the chance of acquiring and retaining consent.
  3. Handle contact consent standing: Leverage a complete consent administration instrument to successfully deal with and monitor the consent standing of your contacts. This instrument ought to allow you to effectively handle the consent of your contacts, providing the flexibleness to deal with consent in bulk or manually as wanted.
  4. At all times supply opt-out: Prioritize giving your contacts the choice to choose out of receiving messages.

3. Register your online business for SMS.

Earlier than sending SMS messages, it’s essential to register your online business along with your SMS service supplier. Whereas the particular nomenclature could differ throughout suppliers (take a look at HubSpot’s course of here), the registration course of sometimes includes following these steps:

  1. Register your online business: Present particular particulars about your online business together with standing, web site URL, registration quantity, and trade. 
  2. Present SMS particulars: Enter extra details about how your online business intends to make use of SMS and handle consent. Making certain you’ve gotten correctly outlined your meant use instances and consent course of is important to this step. 
  3. Get an SMS quantity: Generate a cellphone quantity that your online business will use to ship SMS messages. 

4. Arrange your first marketing campaign.

Create a listing of contacts: Compile a listing of contacts who’ve offered specific consent to obtain your SMS messages. It’s essential that every one contacts on the checklist have willingly opted in to obtain SMS communications from your online business.

Should you want help in increasing this checklist with certified contacts, take into account implementing a low-barrier opt-in methodology, resembling a QR code, on one other channel like social media. This permits for simple and seamless engagement, serving to you develop your contact checklist whereas sustaining compliance with consent necessities.

5. Write Actionable SMS Copy

Keep in mind, while you’re messaging somebody of their SMS inbox, you may be including to the various texts they’re already receiving from household, mates, and different opponents, so it’s best to be sure that your messaging is effective, related, actionable, and concise so that they perceive why you are reaching out to them there and seeing sufficient profit in your messages to remain subscribed. 

Customise these messages in accordance with the particular stage of the customer’s journey your contacts are in. For optimum focusing on, take into account segmenting your checklist into smaller, extra targeted teams primarily based on the varied phases of the customer’s journey. 

SMS Marketing campaign Samples

Re-engagement Marketing campaign:

The SMS copy under reminds customers that they are nonetheless a member, consumer, or previous buyer of a given service and encourages them to re-engage with a model indirectly – ideally by highlighting perks they will uncover once they re-engage.

reengagement campaign sms

Occasion Updates: 

When internet hosting an in-person or on-line occasion, sending occasion updates can maintain your attendees excited, engaged, and within the know earlier than, throughout, and generally even after an occasion. 

event sms campaign
event sms

Advertising to Gross sales Handoff: 
When a prospect converts, these messages may help easily introduce them to your gross sales staff incase they select to purchase a product.sales handoff smsCustomer support suggestions:

After a deal is made, maintain the shopper journey going by following up and seeing how their expertise glided by sending customer support suggestions or survey messages.

customer service sms

Kickstarting & Reporting on SMS Campaigns

As soon as your messages have been rigorously crafted and completely reviewed, it is time to provoke sending them to your contacts! Take the step ahead and start delivering your impactful messages to have interaction and join along with your viewers.

To make sure your marketing campaign’s operating as deliberate, analyze key efficiency indicators resembling click-through price and return on funding (ROI). Monitoring and reporting on these metrics will provide help to measure the success of your marketing campaign and make data-driven changes as wanted.hubspot analytics page for an sms campaign

Check out HubSpot’s Analytics tools. >>

SMS Advertising Finest Practices 

  • Say howdy! Ship a welcome message to any new contact. Clearly state who you might be and why you are messaging to supply priceless context. 
  • Handle your subscriber lists: Efficient contact administration is essential for profitable SMS advertising and marketing and ensures you are sending the appropriate messages to engaged contacts on the proper time.
  • Phase completely different teams: By strategically categorizing your viewers into segments, you’ll be able to tailor your SMS campaigns, guarantee message relevancy, and optimize engagement with particular segments of your goal market.
  • Get to the purpose: By retaining messages transient, recipients can simply learn and motion the knowledge throughout smartphones, watches, and digital assistants like Siri.
  • Don’t overdo it: SMS is a excessive price communication channel. Be sure to reserve SMS to be used instances which can be deeply personalised and/or categorical urgency. 

Image comparing a poorly written long drawn out SMS vs. a good quality, concise, and short SMS campaign

  • Personalize your copy: Tailor SMS communication, suggestions, or affords to individuanamescipients and/or acknowledge their title, preferences, and previous interactions, to create a way of relevance and make a significant reference to them
  • Incorporate AI: Wish to personalize a marketing campaign, however do not have time to put in writing 1000 particular person message,es? AI instruments, like workflows or instruments can carry a brand new stage of effectivity, personalization, and effectiveness to SMS cahigh-cost 
  • Keep away from forbidden message classes: If sending your SMS messages utilizing HubSpot, by no means ship a message that falls right into a forbidden category
  • Be clear: Persistently reintroduce your model, function, and message frequency. 
  • Supply a approach out: Each message ought to embody the choice to choose out.

Step into SMS with HubSpot Immediately

Get began with HubSpot SMS for Entrepreneurs at present! You’ll be able to study extra about HubSpot’s SMS instruments on our knowledge base. For pricing and packaging particulars, please go to our Pricing and Services catalog.

Not able to put money into a brand new product simply but? Try our free useful resource with a plethora of SMS templates you need to use throughout many various enterprise methods by clicking the banner under. 

SMS Templates for Marketing Sales and Service


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